GETTING INVITED TO JOIN A FLIGHT ATTENDANT ASSESSMENT
Receiving your assessment invitation letter is an excellent opportunity. This is your chance to make your dream of becoming a flight attendant a reality. I assumed you will be remarkably thrilled, anxious knowing that you are one step closer to reaching your goal. Personally, I experienced the blissful moments along with adrenaline rush feeling after learning that I got invited to attend Cabin Crew assessment numerous times I looked forward with excitement to the upcoming interview process.
During the entire course of my career, I received several invitations for an interview from different airlines I had applied for. Luckily, I was always successful. But luck has little to do with why I ace each assessment and interview.
Below, I want to share with you my secret to success: what I did, how I prepared, how I approached and what I believed that helped me to talk every round of several interviews/ assessment I had.
PROPER PREPARATION WILL GIVE YOU CONFIDENCE AND ADVANTAGE IN ACING YOUR INTERVIEW
In my viewpoint, the main key to a successful interview is Preparation and Confidence. These two things are correlated because confidence stems from the preparation you do in acquiring the right knowledge in advance time.
To ace your Cabin Crew assessment and interview, you must be determined, hard-working, and knowledgeable about the company as well as the interview process. The aim is that you have to be able to display yourself in a way that is remarkable and conveys self-confidence. Moreover, you must demonstrate a positive attitude, having the right abilities and skills that the interviewers are looking for.
HOW CAN YOU BECOME CONFIDENT?
Give yourself adequate time to get the right information you will need for the assessment day. By doing this, your mind will be free of any concerns and you will be able to concentrate more on displaying confidence, tactfulness, enthusiasm and positive attitude to the recruitment team. Assessment can be very stressfull, but when you have the right tools and you know what to expect, your mind will be at peace. The lesser you worry, the easier it will be for you to perform at your best.
ALL EYES ON YOU, SO BE CONFIDENT TO WIN THE RECRUITMENT TEAM
Remember, the interviewers will constantly observe all of the applicants from the beginning until the end. Their eyes will be on your from the moment you walked into the place of the assessment until you say your farewell to them. I assisted Cabin Crew assessment several times in my previous company, thus, I exactly know what they are looking for in a candidate.
POOR PREPARATION WILL LEAD TO FAILURE
Going to an interview without the right tools, a positive mindset, and not having the knowledge is the worst thing you can do. You won’t be able to create an impact and a good impression. This will reduce your chance of getting the job. Moreover, in some cases, this can lead to getting the recruitment team’s attention in a negative way and you must absolutely avoid disappointing them. If you don’t exert effort and time in proper preparation, you will just waste a great opportunity.
“KNOWLEDGE IS POWER” BY Francis Bacon
Having knowledge about the Cabin Crew assessment and interview will give you an advantage over the other applicants who will compete with you in getting the job. Everyone will do their best to get the job but not all will have the knowledge that you’re about to learn. Be smart in planning the steps that will immensely help you get your dream job.
DO THIS BEFORE ATTENDING CABIN CREW ASSESSMENT
1. RESEARCH ABOUT THE COMPANY
It is vital that you know some important and interesting facts about the airline company your applying for. This will help you answer the interviewer’s questions with confidence. What I can guarantee 100%, as in any kind of job interview, is that interviewers will always ask each time “what do you know about the company?” By having the correct information beforehand, you will give them the impression that you are seriously interested, that you are proactive, and that you were keen to make your research about the company. You are prepared and the recruitment team will like that.
Here below are the common questions that you must research and get the answers beforehand:
- When was the company established?
- What are the total number of fleets (aircraft) and the aircraft type (wide-bodied or small-bodied aircraft)?
- What are the airline’s current destinations and future destinations?
- What is the number of employees and flight attendants?
- What are the company’s important policies?
- What is the vision and mission statement of the company?
- What are the company achievements?
- What are the future goals and aspirations of the company?
All of the answers to the questions mentioned are available online, mainly on the company’s website. Use the resources online and write it all down. It is also vital to learn the names of the top management (ie. CEO, Chairman of the boards). The interviewers will most likely include questions about the name of some top management in the written exam.
2. FAMILIARIZE THE COMMON CABIN CREW INTERVIEW QUESTIONS
Prepare and familiarize yourself with the common questions recruiters will ask during the interview.
Below are the common questions that the recruiters will ask:
- Why do you want to become a flight attendant?
- What kinds of skills should a member of an airline cabin crew be expected to have?
- What do you think are your strongest attributes?
- Do you work better in a team, or alone?
- Recall a time when you had to handle an unruly customer. How did you resolve the ensuing conflict?
- Describe a time where you have exceeded expectations.
- Give us an example of when you have coped well under pressure.
- Describe an occasion where you have collaborated successfully with others.
By giving some thought to what is required in the role of Flight Attendant, you can get a good idea of what sort of questions you might get. You must be prepared in advance for this type of interview questions as it is much more difficult to think on your feet and answer appropriately.
3. BE CONCISE WITH YOUR ANSWERS AND PRACTICE TO BECOME ARTICULATE
It is an advantage to prepare your answers in advance. Formulate an answer that is significant to the question and the job role. Your answer must be concise, direct and honest. You must display integrity during the interview if not, the interviewers will sense otherwise. You must be articulate when delivering your answer and you can achieve this by practice.
I would recommend writing them down and rehearsing them, alone or with a friend a couple of times or until you become comfortable before the assessment day. Keep your mind focused on your delivery and performance.
4. LEARN THE PERSONALITY TRAITS OF FLIGHT ATTENDANTS AND INCORPORATE IT IN ANSWERING THE INTERVIEW QUESTIONS
Below are the common personality traits and job role of a flight attendant. Incorporate these to your answer.
- Excellent communicator and listening skills
- Place a high value on great customer service
- Independent and fast-learner who works well without supervision
- Able to have good teamwork skills
- Display high safety awareness
- Must be able to follow instructions
- Must be able to implement standards
- Must be able to manage conflict
- Must be able to deal with difficult people and situations calmly
5. SELL YOURSELF BY HAVING AN ORGANIZE AND NEAT PORTFOLIO
If you want to get the recruiter’s attention, you have to sell yourself by giving them the right and complete portfolio. This includes your Curriculum Vitae (CV), Photographs, School Certificates, Employment Certificates, and other documents specifically required by them. This is your first point of contact with the recruiters, therefore it is crucial that you must pa attention even to the smallest details. You can impress the recruiters with the following:
Give them an excellent written, neat and organize CV .
- Use high-quality white bond paper and a high-quality laser printer to print out your documents.
- Documents should be free from any crease and fold.
- Arrange it neatly according to the lists given to you put them in a plain, clear, high-quality folder.
It is essential that you prepare all the documents the recruiter required for the assessment day. Some interviewers may ask for the original copies and additional photocopies of each document. Make sure to take with you extra copies.
6. PREPARE A CONCISE SELF INTRODUCTION SPEECH
During the assessment day, you will be asked to stand up in front of everybody and introduce yourself. You should be able to express yourself in a way that your self-introduction becomes interesting and grabs the attention of the interviewers. It should include vital information that will make you stand out from the others (ie. Customer service skills, number of years experience, highest degree attained, etc.) Make sure that you compose and practice this speech in advance.
Especially if you are doing this for the first time, it can be very stressing and intimidating. I recommend that you write your introduction down and rehearse it either in front of the mirror or with a friend. Also, practice and pay attention to your body language and facial expression during delivery.
7. DRESSING THE PART IS ESSENTIAL TO SUCCESS
The last thing you want is to get stress about what to wear the night before your interview or during the day of the interview. In order to avoid this, you must do the necessary preparation in advance of having the right set of clothes, shoes, and accessories. Remember, it is crucial to look impeccable during the big day from the beginning of the interview until the end.
8. IMPECCABLE GROOMING WILL MAKE YOU STAND OUT
Flight Attendant’s grooming requirements are quite high. They always have to look good at all times for they are the brand ambassador of the airline. Your goal is to impress the recruiters by having an impeccable grooming.
Here are some tips:
- Get well groomed in advance.
- Your grooming should be flawless.
- If necessary, men should go for a haircut and shave their beard or mustache.
- Women should remove facial hair if necessary and go for a manicure and pedicure.
On the day of the interview, the recruiter will get your height and weight. You will be asked to remove your shoes. Again, the interviewers will observe every single detail about your grooming including your hair, makeup, nails, teeth, even your smell, etc.
9. PREPARE A MAKEUP KIT FOR WOMEN
You should be able to maintain high standard grooming, including the hair and makeup all throughout the whole process. This demonstrates professionalism and paying attention to details. Prepare a makeup kit in advance that will have everything you will need to replenish your makeup. Include a hairbrush, hairpins, and hairspray to keep your hair neat the whole time.
Personally, I have seen many applicants who looked impeccable in the beginning of the assessment and looked awful by midday. It was disappointing from the interviewer’s point of view. Depending on how many applicants, the interview process could take a very long time. It normally starts from 8:30-9:00 in the morning and could last until 6:00 in the evening.
10. BRING SOME WRITING MATERIALS WITH YOU
During the assessment day, the interviewers will discuss an introduction about the airline. It’s important that you write down some details about the company. There will be written examinations and group discussions. Avoid getting stress by having the right writing material to make some notes. You wouldn’t want to borrow a pen from your fellow applicants.
11. SLEEP THE NIGHT BEFORE TO LOOK FRESH AND WELL RESTED
Getting a proper rest the night before your interview will give you that beauty glow and the energy you’ll need to get through the whole day.
12. POSITIVE MINDSET- LAW OF ATTRACTION
Law of attraction is real and believe me when I say that when you think positively that you have already got the job, you will act more calm and confident. But remember that in order to attain this, you must follow the other tips mentioned above.
Flight Attendant’s Assessment process is very competitive, long and hard. However, if you do the proper preparation in advance, you will ace every step of it. I would like to wish you the best of luck and success in your assessment day.
Feel free to write down any comments or questions if you have any queries.